News, Media 2. October 2023

Open Circle Strengthens Customer Success Team

IT service provider Open Circle brings Thanuja Parameswaran and Caroline Oestvold on board. This increases the customer support team from three to five people. Destina Meier, Elsbeth Schmid and Dominique Heinzler were previously responsible for the well-being of customers.

Zurich, September 29, 2023 – Thanuja Parameswaran and Caroline Oestvold have been employed by Open Circle since August. They take over a client base and manage various IT projects.

Thanuja Parameswaran worked for Swiss Financial Services for over eight years. She completed her IT apprenticeship there, specializing in systems engineering including BMS, and then took over the position as Head of Group IT. Most recently, Thanuja worked as a system administrator for Netcetera, an international software company. She also holds an IPMA Level D project management certificate.

Caroline Oestvold attended the Wirtschaftsmittelschule in St. Gallen and has always had a flair for IT. Caroline ended up in IT project management at Niederer Kraft Frey, one of the largest commercial law firms in Zurich, where she was responsible for the implementation/replacement of ERP and CRM solutions. Caroline also worked as a business analyst at APG and as an IT course instructor at Migros Klubschule. To sharpen her business skills, she obtained a part-time Bachelor’s degree in Business Communications with a specialization in Business Psychology in 2020.

Dominique Heinzler, Chief Customer Success Officer, explains: “Open Circle places a very high priority on the success and satisfaction of its customers. With the now five-member Customer Success team, Open Circle has taken an important step to keep customer satisfaction high and increase it even further, even as its customer base continues to grow.”

About Open Circle

Open Circle is a Swiss IT solution provider and focuses on small and medium-sized enterprises. The company was founded in 2001 and today employs over 40 people. With the virtual workplace in the Swiss Business Cloud and other independent IT solutions, Open Circle offers a modern working environment for SMEs that place great value on digital sovereignty.

Media contact
Open Circle AG
Mike Burkart
+41 44 552 13 31

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