Mann telefoniert mit Kopfhöhrern im Auto und schaut zum Fenster hinaus.

Telephony

Internet telephony made easy

Accessible everywhere via the company connection

Since home office, hybrid and remote, the demands on business telephony have increased. Open Circle’s internet telephony solution offers you the possibility to make calls with a “hardphone”, a “softphone” or via app using your smartphone. In addition to the high flexibility, you and your employees also benefit from excellent voice quality through VoIP telephony.

Features

What you can expect

One-number

You can also receive calls to your office number via cell phone app and of course start calls on mobile phone with your office number.

Mobile app

Thanks to mobile app, you can reach customers on the go via your company phone number.

Networking and encryption

Easy connection of sites to the virtual switchboard. Internally, voice traffic is encrypted.

Interactive voice response

Using the electronic voice menu, you can automatically ask questions to the customers/callers. This gives you the possibility to sort the calls and forward them to the right person.

Hardphone, softphone und mobilephone

You can make calls via touch screen desk phone, wireless phone, desktop client (softphone) and mobile app (mobile phone).

Answering machine

The answering machine greeting can be easily entered. For holidays and special opening hours it can be easily adjusted.

Call forwarding

A variety of options for call forwarding are available. These can be set up according to your needs.

Conference call

The telephony solution allows you to make conference calls via video and/or audio. Optionally, we can protect the conference with password.

Solution based on wwcom

Our telephony solution is based on the solution of the Swiss company wwcom.

Services

These services are included

Setup

We install the telephony solution for all employees. On request, we can also procure and configure hardphones for ...

We install the telephony solution for all employees. On request, we can also procure and configure hardphones for you. We prepare the call flows together with you. For each phone number, we determine how the calls are handled: Do they go directly to the recipient or into a ring call? Menu options are also possible.

Monitoring

We monitor your telephone system 24/7.

Updates & Lifecycle

We regularly update your telephone system.

Software management

We regularly update the telephony software.

System support 24/7

Our service line is available from 7:00 a.m. to 5:30 p.m. for all system inquiries. Our on-call service is also av...

Our service line is available from 7:00 a.m. to 5:30 p.m. for all system inquiries. Our on-call service is also available for emergencies at night and on weekends.

Advantages

Benefit from multiple advantages

High voice quality

Thanks to digitization and fast transmission, your employees make calls from home and on the road with the same quality as in the office.

Professional appearance

Thanks to the "One-Number" you and your employees always appear with the same number to customers and partners.

Great flexibility

Business telephony is possible via hardphone, softphone or smartphone. You are extremely flexible with regard to call forwarding, call answering and conference calls.

Always up-to-date and secure software

Thanks to regular updates, your software is always up to date. This keeps your telephony solution stable and protected against malware attacks.

Quick and easy management

Setting up, managing and expanding your digital telephone system is quick and easy. Home office workstations are also easy to integrate.

More control

You have the possibility to block phone numbers easily.

Complete solution

Open Circle offers you the entire telephony solution from a single source.

Great customer service

Call flows allow you to develop complex phone scenarios and ensure great customer service.

Prices

The best plan for your business

Telephony

Mobile app

Desktop client

Interactive Voice Response (IVR)

Cost for instance

45.-/mth.

Cost per user

12.-/mth.

Charges

After effective use

Initial setup

from 1500.-

Hardphones

optional

Individual training

on request

User support

at cost

Request offer

Telephony

Desktop client

Interactive Voice Response (IVR)

Cost for instance 45.-/mth.

Cost per user 12.-/mth.

Charges After effective use

Initial setup from 1500.-

Hardphones optional

Individual training on request

User support at cost

Request offer

Prices in Swiss Francs (CHF) excluding VAT

Components

This is what our solution includes

Swiss Business Cloud

You no longer want to take care of your servers? Is it important to you that you can access server resources at any time and almost unlimited? With Open Circle’s cloud solution, your data and applications are securely hosted in Switzerland. You benefit from transparent costs, high data availability and 24/7 system support.

Learn more

IT administration

IT administration is time-consuming and complicated. Everything has to be done manually and multiple times. Even for very disciplined IT administrators, the task is a real challenge. With Open Circle’s solution, IT administration becomes a breeze.

Learn more