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Success Stories

Die Schächli Baugenossenschaft

IT security and digital sovereignty for die Schächli Baugenossenschaft

In this success story, you will learn how die Schächli Baugenossenschaft fundamentally improved its IT support by switching to Open Circle. Thanks to professional support, fast response times and a smooth migration, the cooperative was able to leave its IT challenges behind and focus fully on its core task again: managing affordable housing for people in Dietikon.

 

Part of the Schachenmatt development in Dietikon

Company: Schächli Baugenossenschaft Dietikon
Website: dieschaechli.ch
Industry: Property management, non-profit housing construction
Location: Dietikon, Canton of Zurich
Target group: Families, single parents, senior citizens, people on a limited budget
Employees: 2 office staff, 12 caretakers

Success

Greater efficiency through modern IT support and fast response times

Professional IT support

Serious handling of all concerns and friendly, competent support

Quick response times

Professional and prompt responses to support requests

Smooth migration

Successful implementation within 1.5 months

Lower inhibition threshold

Easier access to IT support for all employees

Portfolio of die Schächli: family and senior apartments as well as daycare centres and nursery schools

Initial situation and challenge

Before working with Open Circle, Schächli Baugenossenschaft’s IT was managed by Bluenetsystems AG in Affoltern. However, this collaboration proved increasingly problematic: response times were very long, some callbacks were not made at all, and technical problems were not taken seriously.

Solution: Strategic partnership with Open Circle

On the recommendation of Manuel Peer, President of die Schächli Baugenossenschaft, initial contact was made with Open Circle in early autumn 2024, and the company was immediately convinced.

Open Circle implemented a modern IT solution tailored to the needs of the small cooperative, replacing the previous terminal server environment. Employees were given laptops managed by Open Circle, and all data was securely stored in Nextcloud. In addition, the entire network infrastructure was migrated to Open Circle and telephony was migrated to People Phone.

Another advantage of the changeover was cost optimisation: unnecessary licences from the previous provider, such as expensive Microsoft Office 365 E3 licences, were replaced with more cost-effective alternatives. In addition, switches were installed to connect all devices and the camera system was upgraded.

Solutions & Expertise

Die Schächli Baugenossenschaft relies on the following Open Circle solutions

Managed Workplace Managed Workplace

Reliable management of PCs and laptops

 Learn more Identity and Access Management Identity and Access Management

Secure identities and controlled access

 Learn more Nextcloud Nextcloud

Independent cloud storage in Switzerland

 Learn more Firewall & Network Firewall & Network

Firewall & network management for secure locations

 Learn more

It was important for us to find an IT company that works well for us and takes the pressure off our employees. When I got to know Open Circle, I knew immediately that this was the right partner for us.

Manuel Peer President of die Schächli Baugenossenschaft

Implementation: Professional migration with personal support

The implementation of the Open Circle solutions took about a month in total, followed by minor technical adjustments. The migration went almost entirely smoothly, with any outstanding issues being resolved efficiently and promptly. The training period for employees took about two weeks.

From the outset, Open Circle gave us the feeling that our concerns were being taken seriously. Even when problems do arise, they respond quickly and flexibly and offer expert support. With Open Circle, we experience a world of difference in quality compared to our previous IT company. We greatly appreciate the collaboration.

Susanne Angliker Managing Director at die Schächli Baugenossenschaft
Retirement homes in Dietikon on Gyrhaldenstrasse

Result: Increased satisfaction and efficiency

Working with Open Circle has noticeably improved everyday working life at Schächli Baugenossenschaft, and the inhibition threshold for contacting IT support with questions or problems has fallen significantly. The support team’s excellent availability and fast response times are particularly praised. The team also considers the solutions used to be user-friendly, as far as this can be assessed.

Contact with Open Circle is consistently friendly and professional. You feel that you are in good hands here.

Verena Schär Finance clerk at die Schächli Baugenossenschaft

Conclusion: Professional IT support with a trustworthy partnership

The collaboration between Schächli Baugenossenschaft and Open Circle shows how important a reliable IT partner is for small organisations. Thanks to professional support, fast response times and a smooth migration, the cooperative was able to overcome its IT challenges and refocus on its core task: providing affordable housing for people in Dietikon.

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