Good customer service has more influence on the success of a company than you might think. Two thirds of consumers have already switched providers because of poor service.
Zammad is a web-based customer support system that addresses this issue. The open source helpdesk integrates various communication channels such as telephone, email, contact forms and social media, efficiently converting incoming messages into tickets. With numerous features such as text modules, ticket templates, automations and comprehensive integrations, Zammad helps to increase the productivity of any team. Zammad benefits from 16 years of experience in the support software sector and has successfully proven itself in various industries such as IT support, service/retail and public institutions.
Zammad is a German company based in Berlin.
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