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The web interface of the Ticket Tool can be accessed at support.open-circle.ch. The use of the web interface is optional. Support requests can still be made by phone (044 552 13 13) or mail (support@open-circle.ch).

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1

Login

Login with e-mail address and password.

The password is independent of the cockpit login and we recommend that you always use your a new password.

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2

Set password / Forgot

A password must be set before the first login. This is done via the link “Request a new password here.”

If no user exists yet, send your request by e-mail. A user will then be created automatically and you can set the password as described above.

You can also use the same procedure to set a new password if you have forgotten it.

Note: For security reasons, please use a different password than the cockpit password.

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3

Create Ticket / Overview

After logging in, you will see all your tickets and their status.

A new ticket can be created via the “+” at the bottom left.

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Edit ticket

A ticket can be used to communicate with the support agents. Files and screenshots can be added via drag & drop.

To transfer the data, click on “Update” at the bottom right.

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