The web interface of the Ticket Tool can be accessed at support.open-circle.ch. The use of the web interface is optional. Support requests can still be made by phone (044 552 13 13) or mail (support@open-circle.ch).
Login with e-mail address and password.
The password is independent of the cockpit login and we recommend that you always use your a new password.
A password must be set before the first login. This is done via the link “Request a new password here.”
If no user exists yet, send your request by e-mail. A user will then be created automatically and you can set the password as described above.
You can also use the same procedure to set a new password if you have forgotten it.
Note: For security reasons, please use a different password than the cockpit password.
After logging in, you will see all your tickets and their status.
A new ticket can be created via the “+” at the bottom left.
A ticket can be used to communicate with the support agents. Files and screenshots can be added via drag & drop.
To transfer the data, click on “Update” at the bottom right.
