Your IT support

Trouble-free IT operations are the basis for efficient and productive work. Our central IT Service Desk is your single point of contact for all technical questions, faults or support requests. Whether problems with software, end devices or networks – our experienced support team ensures that your concerns are recorded quickly in the ticket system, that they are processed in a structured manner in line with ITIL 4 best practices and that a sustainable solution is found.

Standardised IT requests are part of our daily business. As part of our service request management, we reliably handle requests such as the creation of user accounts, password resets, software assignments, access rights or the provision of new end devices. Our services are standardised, documented and process-oriented – in line with a modern ITIL-compliant operating model.

Stable IT operations start with active monitoring. Our Monitoring & Event Management ensures maximum availability and security through continuous system, network and application monitoring. Using automated analysis and intelligent alerts, we recognise critical events at an early stage and take immediate action – before failures occur. This area is also fully embedded in our ITIL processes and supports proactive IT management.

As part of our client management, we support you in the selection and provision of workstations, notebooks, NUCs and the relevant software and licences. We offer you customised solutions based on your requirements, including advice, quotations and delivery coordination. Thanks to our long-standing partnerships with leading manufacturers, you receive high-quality products at attractive conditions – reliably and sustainably managed.